Effective Date: [01-Apr-2024]

At Shyam Sunder Mahesh Kumar, we are committed to delivering your orders in a timely and efficient manner, both within India and internationally. The following policy outlines our shipping procedures.

1. Shipping Locations

• We offer shipping to:
• All locations within India.
• International destinations including but not limited to the USA, UK, Canada, Australia, and Europe.

2. Shipping Charges

• Within India: Shipping charges will be calculated at checkout based on your delivery location and the weight of your order.
• International Shipping: Shipping fees vary depending on the destination and weight of the package. Charges will be clearly displayed at checkout before payment.

For certain promotions, we may offer free shipping within India or for specific international orders.

3. Delivery Timeframes

• Within India: Orders are typically delivered within 5-7 business days after dispatch, depending on the location.
• International Orders: Delivery times vary based on the destination, ranging from 10-20 business days after dispatch. Delivery to remote areas may take longer.

Please note that delivery times are estimated and may vary due to factors beyond our control, such as customs processing, weather conditions, or logistical delays.

4. Order Processing

• Orders are processed and dispatched within 1-2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next business day.

5. Tracking Your Order

Once your order has been dispatched, you will receive an email or SMS with the tracking details. You can track your shipment using the tracking number provided.

6. International Customs and Duties

• For international orders, please note:
• Any customs duties or taxes levied by the destination country are the responsibility of the customer.
• Customs policies vary by country, and you should check with your local customs office for more information regarding applicable duties and taxes.

7. Undelivered Packages

If a package is undelivered due to an incorrect or incomplete address provided by the customer, or if the recipient is unavailable at the time of delivery, it may be returned to us. In such cases:

• Re-shipping charges will apply to resend the order.
• We will contact you to arrange re-delivery at your expense or issue a refund excluding the original shipping charges.

8. Delayed or Lost Shipments

While we strive to ensure timely delivery, delays may occur due to unforeseen circumstances. If your order is delayed or lost in transit, please contact us at ssmk.622@gmail.com or call +91-9999555466 with your order and tracking details. We will work with our courier partners to resolve the issue as quickly as possible.

9. Damaged or Missing Items

• In case your order arrives damaged or with missing items:
• Please contact us immediately at ssmk.622@gmail.com or +91-9999555466.
• Provide photographs of the damaged package and items.
• We will work with you to resolve the issue through a replacement or refund.

10. Contact Us

For any questions or concerns related to shipping, you can reach us at:

• Email: ssmk.622@gmail.com
• Phone: +91-9999555466